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Refund & Cancellation Policy

Clear information about hardware returns, service cancellations, and refund eligibility for Starlink® services ordered through us.

Last Updated: January 1, 2026  |  Effective Date: January 1, 2026

Important: Satellite Internet Online (Maheen & Ditta) is an authorized reseller. Your Starlink® service, billing, and hardware are ultimately governed by Starlink's Terms of Service at starlink.com/legal. This policy supplements Starlink's policies and describes our reseller-level service commitments.

1. Starlink Hardware Returns

1.1 Starlink's 30-Day Return Policy

Starlink offers a 30-day return policy on hardware (dish, router, and accessories). If you are not satisfied with your Starlink service within the first 30 days of receiving your equipment, you may return it for a full hardware refund directly through your Starlink account at starlink.com.

To qualify for the hardware refund:

  • Return must be initiated within 30 days of hardware delivery
  • All hardware must be returned in its original, undamaged condition
  • All included accessories (cables, router, power supply, base) must be returned
  • If hardware is not returned or returned damaged, you will be charged the full equipment cost
  • Original shipping charges are non-refundable

1.2 Equipment Rental Returns

In select markets, Starlink offers rental equipment options. If you opted for a rental kit, the hardware must be returned in good condition upon service cancellation. Failure to return rental equipment may result in charges up to the full retail price of the equipment.

2. Service Cancellation

2.1 Month-to-Month Plans (Residential, Roam)

Starlink residential and Roam plans are month-to-month with no cancellation fees. You may cancel your service at any time through your Starlink account at starlink.com. Key points:

  • Service continues until the end of your current billing period
  • No partial-month refunds are issued for mid-period cancellations
  • Cancellation does not automatically trigger a hardware return — you must separately initiate a return if within the 30-day window
  • You can pause service rather than cancel to preserve your account and pricing

2.2 Enterprise Annual Plans (12-Month Minimum)

Enterprise and annual pooled data plans have a 12-month minimum term. Early termination may result in fees as outlined in your enterprise service agreement. Please contact us to discuss your specific enterprise contract terms.

2.3 Service Pause

Starlink offers a service pause option for residential and Roam customers. You can pause your service for a monthly fee or for free (availability varies by plan). This allows you to stop service temporarily without losing your equipment activation or service address registration.

3. Our Reseller Service Fee

Satellite Internet Online charges no separate service activation or consulting fee to customers for standard reseller assistance (plan guidance, availability checks, order facilitation). Our compensation is received through the reseller relationship with Starlink, not charged directly to the customer beyond Starlink's standard retail pricing.

For enterprise consulting, custom quote projects, or dedicated account management services, separate fee arrangements may apply and will be disclosed in writing before any engagement.

4. Billing and Payment

Your monthly Starlink service is billed directly by Starlink/SpaceX to your payment method on file with them. Satellite Internet Online does not process or hold your monthly service payments. For billing disputes, changes to payment methods, or invoice questions, please contact Starlink directly through your account at starlink.com.

5. Demand Surcharge Refunds

Where applicable, Starlink charges a one-time demand surcharge in high-demand areas. This fee is set and collected by Starlink/SpaceX. Refund eligibility for demand surcharges is governed by Starlink's policy. Generally, this fee is refunded if service is cancelled and hardware returned within the 30-day return window. Please confirm current Starlink policy for your specific situation.

6. How to Cancel or Return

To cancel your Starlink service or initiate a hardware return:

  • Step 1: Log in to your Starlink account at starlink.com
  • Step 2: Navigate to your account settings or service management
  • Step 3: Select "Cancel Service" or "Return Hardware" as applicable
  • Step 4: Follow Starlink's prompts to complete the process

If you need assistance with the cancellation or return process, call us at +1 (888) 271-2060 and we will guide you through it.

7. Disputes

If you believe you have been incorrectly charged or have a billing dispute with Starlink, we recommend:

  • First, contacting Starlink support directly through your account
  • If unresolved, contacting us at +1 (888) 271-2060 and we will assist in facilitating a resolution
  • As a last resort, disputing charges with your credit card provider

8. Contact Us

For questions about this policy or assistance with cancellations and returns:

📞 Tap to Call: +1 (888) 271-2060